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Problem Solving
Problem Solving - Introduction
Introduction
Stages of the Problem Solving Process
Identifying the real Problems
Stage 1: Identifying the real Problems
Structuring the Problem
Stage 2: Structuring the Problem
Investigating Ideas and Solutions
Stage 3: Investigating Ideas and Potential Solutions
Deciding on a Solution
Stage 4: Decision Making
Implementation
Stage 5: Implementation of the Decision
Monitoring and Feedback
Stage 6: Monitoring and Feedback
Case Studies and Examples
How to improve your problem-solving skills
Jane was unable to open her Front Door
Hotel Guests complain of long wait for the lift
Pens would not work at zero gravity
Wait Time for Baggage Reclaim
Useful Tools
Flow Charts
Pareto Chart
Stage 6: Monitoring and Feedback
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